Black Watch support
Get back to your workspace
Sign-in and email links
Use the newest email link in the browser where you requested it. Check spam if it has not arrived.
Lost your authenticator
A password reset keeps MFA enabled. Use your existing authenticator or its backup. If neither is available, contact support for an identity review. Do not share passwords, one-time codes, or recovery links.
Missing workspace or team access
If your organization invited you, open the newest invitation link sent to your work email and finish account setup. Email links can expire before the invitation does. Ask your organization administrator to replace the invitation if the link no longer works, or to review your membership if you cannot open the workspace. If you already have a Black Watch account, contact support for help joining another organization. Creating a new organization will not join an existing team.
An action failed or timed out
Refresh the relevant list and check the saved record before repeating a save, send, or signature request. A timeout does not prove the action failed. Email or text marked accepted has reached the provider; confirmed delivery requires a delivery report or recipient confirmation.
Contact Black Watch
Call (888) 604-5012 or email us below.
Include your organization name, the page, the time of the problem, and any support reference shown. Leave out private documents and credentials.